Vela replaces outdated and fragmented care coordination methods with a single, centralized, HIPAA-secure communication platform for enhanced collaboration, increased efficiency, and improved outcomes.
Expand Traditional Model
Care management has never been an easy task, and it’s only getting more complex. Care coordination can be inefficient and disconnected, increasing the likelihood of miscommunication among team members, and placing greater administrative burden on case managers.
Expand the Vela Model
With Vela, the interdisciplinary care team is connected via a single, HIPAA-secure platform, improving their ability to communicate efficiently. The result is high-quality, person-centered care planning and delivery powered by timely, efficient information exchanges that lead to improved outcomes.
Vela is designed to address the critical need for streamlined collaboration in interdisciplinary care coordination, and is built on two decades of experience supporting the entire care team, including case managers, care providers, family caregivers, and patients. Vela provides caregivers with education, support and case management services that they need to care for their loved one in the home.
Vela replaces a care team’s dependency on phone calls and voicemails with modern, HIPAA-secure messaging capabilities, increasing a case manager’s rate of reach from 20% to 90%. Case managers have the ability to message individuals, groups, or the entire team at once, alleviating the inefficiency of siloed communication.
Vela helps case managers deliver the best care possible, thanks to a text-based model that 80% of patients are likely to opt into. Actionable insights can be shared in real-time, creating more coaching opportunities for patients and caregivers. Vela provides education, based on the needs of the member or caregiver. Professional interventions happen sooner, missed appointments decrease, and outcomes improve.
Vela’s modern approach to care team collaboration leads to savings for health care organizations by helping case managers implement individualized, person-centered care plans and drive greater accountability among individual team members. Increased alerts, interventions, and real-time coaching opportunities lead to fewer patient emergency room visits and hospitalizations, as well as the potential for earlier discharges.
Vela drives efficiency by fostering communication and collaboration at every step of the care management process. By uniting the interdisciplinary care team on a single platform, Vela provides a wide range of individual and collective benefits.
Evelyn is responsible for creating administrative and clinical efficiencies and cost savings in the care management process, all while improving the quality outcomes and preserving a patient’s quality of life.
Vela’s care collaboration model reduces administrative burden and increases efficiency. With Vela, 98% of messages are opened and able to be revisited at any time. Conversely, only 15 - 20% rate of reach is achieved by phone, and only 20% of information shared is correctly remembered.
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Phyllis became a case manager so she could focus on patients’ needs. To succeed, she needs the ability to efficiently reach and engage her patients and caregivers. She is also aligned with her employer’s clinical and administrative goals, such as meeting the Triple Aim of improving customer experience, improving outcomes, and reducing costs.
Real-time alerts and the ability to reach the entire care team via secure messaging results in broader reach, compared to only 20% via phone. Her reach expands from solely one-to-one to one-to-many, and her potential for success grows exponentially.
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Christy needs support managing her loved one’s care plan and relies on the ability to reach care team members quickly as needs and questions arise in order to provide care with maximum confidence and peace of mind.
91% of family caregivers using Vela believe it helps them provide better care. 83% said they feel more connected to their care team. 81% said they believe care is better coordinated. And 85% said they would recommend Vela to another caregiver.
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Rich wants to feel confident that his care is personally tailored to his needs and that it is flexible enough to adapt to changes in his health status. It’s also important to Rich that his care team is empathetic and engaged to help him meet his care goals and minimize the burden on his caregiver.
Facilitating ongoing communication between patients and care providers can achieve engagement rates of 60% or higher.
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Vela’s innovative technology includes breakthroughs in secure messaging, machine learning, and chatbot development — optimizing its ability to deliver on standardized data and protocols, as well as track an ever-growing database of questions, pain points, solutions, and outcomes.
Interested in hearing how Vela can support your care management needs? Tell us a little about yourself and your company to learn more.