menu icon

INTRODUCING VELA

Transformative Care Collaboration

Vela transforms care management by modernizing the way interdisciplinary teams communicate and collaborate to deliver high-quality, person-centered care.
Digital Health
How Messaging Will Emerge as the Backbone of Health Care
READ MORE >
Venture Beat
Opportunities and Challenges of AI in Health Care
READ MORE >
Chatbots Magazine
The Bot and The Doctor Must Work Together
READ MORE >

VELA CARE COLLABORATION


Vela replaces outdated and fragmented care coordination methods with a single, centralized, HIPAA-secure communication platform for enhanced collaboration, increased efficiency, and improved outcomes.

From

Inefficient, fragmented care coordination

Expand Traditional Model

Care management has never been an easy task, and it’s only getting more complex. Care coordination can be inefficient and disconnected, increasing the likelihood of miscommunication among team members, and placing greater administrative burden on case managers.

Care management has never been an easy task, and it’s only getting more complex. Care coordination can be inefficient and disconnected, increasing the likelihood of miscommunication among team members, and placing greater administrative burden on case managers.

To

Streamlined, centralized care collaboration

Expand the Vela Model

With Vela, the interdisciplinary care team is connected via a single, HIPAA-secure platform, improving their ability to communicate efficiently. The result is high-quality, person-centered care planning and delivery powered by timely, efficient information exchanges that lead to improved outcomes.

With Vela, the interdisciplinary care team is connected via a single, HIPAA-secure platform, improving their ability to communicate efficiently. The result is high quality, person-centered care planning and delivery powered by timely, efficient information exchanges that lead to improved outcomes.

FEATURES & FUNCTIONALITY


Vela is designed to address the critical need for streamlined collaboration in interdisciplinary care coordination, and is built on two decades of experience supporting the entire care team, including case managers, care providers, family caregivers, and patients.

Chat Icon

ENHANCED COMMUNICATION & COLLABORATION

Improved Collaboration Image

Vela replaces a care team’s dependency on phone calls and voicemails with modern, HIPAA-secure messaging capabilities, increasing a case manager’s rate of reach from 20% to 90%. Case managers have the ability to message individuals, groups, or the entire team at once, alleviating the inefficiency of siloed communication.

FEATURES
FEATURES
  • HIPAA-secure messaging
  • Calendar and task sharing
  • Medical record, file, and image sharing
  • Asynchronous audio and video sharing
  • Coordination of Long Term Services and Supports (LTSS)

“I can easily reach and engage a caregiver in a way I know they'll easily respond to.”
quote
- Nurse Case Manager, Medicaid Health Plan
heart-icon

IMPROVED QUALITY OF CARE

Improved Collaboration

Vela helps case managers deliver the best care possible, thanks to a text-based model that 80% of patients are likely to opt into. Actionable insights can be shared in real-time, creating more coaching opportunities for patients and caregivers. Professional interventions happen sooner, missed appointments decrease, and outcomes improve.

FEATURES
FEATURES
  • Actionable intelligence
  • Real-time alerts
  • Care plan modification
  • Caregiver and patient coaching/support
  • Re-determination reminders
  • Benefits information
  • Access to local resources
  • Case manager dashboard view and reports with Vela Pro

“There's been more coaching opportunities. If there was a fall, I can now send them educational materials right away through Vela versus waiting until next month’s appointment.”
quote
- Nurse Care Manager, Senior Care Options (SCO) Plan
money icon

REDUCED COSTS

Reduction of Costs

Vela’s modern approach to care team collaboration leads to savings for health care organizations by helping case managers implement individualized, person-centered care plans and drive greater accountability among individual team members. Increased alerts, interventions, and real-time coaching opportunities lead to fewer patient emergency room visits and hospitalizations, as well as the potential for earlier discharges.

FEATURES
FEATURES
  • Proven clinical surveys and protocols for dementia and other chronic conditions
  • Person-centered care plans that account for Social Determinants of Health
  • Facilitation of care team collaboration and leveraging family caregivers when available
  • Calendar sharing and alerts
  • Administrator dashboard view and reports with Vela Admin

“With Vela, it’s easy to keep the care team up to date with any issues that may be going on with my mother. I love submitting pictures and quick notes when she is having a challenging time. They [case managers] are able to give advice right away. Saved me a trip to urgent care when not needed.”
quote
- Susan, family caregiver for her mom, Medicaid Health Plan
Floating Phone

WHO BENEFITS


Vela drives efficiency by fostering communication and collaboration at every step of the care management process. By uniting the interdisciplinary care team on a single platform, Vela provides a wide range of individual and collective benefits.

Evelyn

Evelyn

THE HEALTH EXEC

Evelyn

The Health Executive

Evelyn is responsible for creating administrative and clinical efficiencies and cost savings in the care management process, all while improving the quality outcomes and preserving a patient’s quality of life.

The Benefit

Vela’s care collaboration model reduces administrative burden and increases efficiency. With Vela, 98% of messages are opened and able to be revisited at any time. Conversely, only 15 - 20% rate of reach is achieved by phone, and only 20% of information shared is correctly remembered.

View Sources [ + ]

Evelyn is responsible for creating administrative and clinical efficiencies and cost savings in the care management process, all while improving the quality outcomes and preserving a patient’s quality of life.

The Benefit

Vela’s care collaboration model reduces administrative burden and increases efficiency. With Vela, 98% of messages are opened and able to be revisited at any time. Conversely, only 15 – 20% reach is achieved by phone, and only 20% of information shared is correctly remembered.

Sources

Phyllis

Phyllis

The Case Manager

Phyllis

The Case Manager

Phyllis became a case manager so she could focus on patients’ needs. To succeed, she needs the ability to efficiently reach and engage her patients and caregivers. She is also aligned with her employer’s clinical and administrative goals, such as meeting the Triple Aim of improving customer experience, improving outcomes, and reducing costs.

The Benefit

Real-time alerts and the ability to reach the entire care team via secure messaging results in broader reach, compared to only 20% via phone. Her reach expands from solely one-to-one to one-to-many, and her potential for success grows exponentially.

View Sources [ + ]

Phyllis became a case manager so she could focus on patients’ needs. To succeed, she needs the ability to efficiently reach and engage her patients and caregivers. She is also aligned with her employer’s clinical and administrative goals, such as meeting the Triple Aim of improving customer experience, improving outcomes, and reducing costs.

The Benefit

Real-time alerts and the ability to reach the entire care team via secure messaging results in broader reach, compared to only 20% via phone. Her reach expands from solely one-to-one to one-to-many, and her potential for success grows exponentially.

Sources

Christy

Christy

The Family Caregiver

Christy

The Family Caregiver

Christy needs support managing her loved one’s care plan and relies on the ability to reach care team members quickly as needs and questions arise in order to provide care with maximum confidence and peace of mind.

The Benefit

91% of family caregivers using Vela believe it helps them provide better care. 83% said they feel more connected to their care team. 81% said they believe care is better coordinated. And 85% said they would recommend Vela to another caregiver.

View Sources [ + ]

Christy needs support managing her loved one’s care plan and relies on the ability to reach care team members quickly as needs and questions arise in order to provide care with maximum confidence and peace of mind.

The Benefit

91% of family caregivers using Vela believe it helps them provide better care. 83% said they feel more connected to their care team. 81% said they believe care is better coordinated. And 85% said they would recommend Vela to another caregiver.

Sources

  • - Family Caregiver Survey assessing user experience/ satisfaction rates with Vela; n-1,964 family caregivers; June, 2017
Rich

Rich

The patient

Rich

The Patient

Rich wants to feel confident that his care is personally tailored to his needs and that it is flexible enough to adapt to changes in his health status. It’s also important to Rich that his care team is empathetic and engaged to help him meet his care goals and minimize the burden on his caregiver.

The Benefit

Facilitating ongoing communication between patients and care providers can achieve engagement rates of 60% or higher.

View Sources [ + ]

Rich wants to feel confident that his care is personally tailored to his needs and that it is flexible enough to adapt to changes in his health status. It’s also important to Rich that his care team is empathetic and engaged to help him meet his care goals and minimize the burden on his caregiver.

The Benefit

Facilitating ongoing communication between patients and care providers can achieve engagement rates of 60% or higher.

Sources

ONGOING INNOVATION


Vela’s innovative technology includes breakthroughs in secure messaging, machine learning, and chatbot development — optimizing its ability to deliver on standardized data and protocols, as well as track an ever-growing database of questions, pain points, solutions, and outcomes.

Secure Messaging Icon

SECURE MESSAGING

Vela’s HIPAA-secure messaging capabilities offer asynchronous communication through text, links, images, and files, offering care teams an efficient, scalable, and cost-effective method for enabling clinical protocols.

LEARN MORE
Machine Learning Icon

MACHINE LEARNING

Vela’s unique combination of machine learning and human guidance by compassionate care management experts allow it to gather, distill, and deploy relevant patient data to better inform future care recommendations.

LEARN MORE
Chatbot Development

CHATBOT DEVELOPMENT

Vela’s vision for care collaboration is to make care management more efficient through technology, while ensuring that it retains its warmth and compassion.

LEARN MORE
LOOKING AHEAD

See and hear from the Vela team on the role that technology and artificial intelligence will play in the future of care collaboration.

LEARN MORE
Secure Messaging Icon

SECURE MESSAGING

Vela’s HIPAA-secure messaging capabilities offer asynchronous communication through text, links, images, and files, offering care teams an efficient, scalable, and cost-effective method for enabling clinical protocols.

LEARN MORE
Machine Learning Icon

MACHINE LEARNING

Vela’s unique combination of machine learning and human guidance by compassionate care management experts allow it to gather, distill, and deploy relevant patient data to better inform future care recommendations.

LEARN MORE
Chatbot Development Icon

CHATBOT DEVELOPMENT

Vela’s vision for care collaboration is one in which care management is made more efficient through technology, but always remains warm and compassionate. Our patent-pending technology uses human-augmented automation, or in other words, chatbots aided by expert human guidance.

LEARN MORE

LOOKING AHEAD

See and hear from the Vela team on the role that technology and artificial intelligence will play in the future of care collaboration.

LEARN MORE

CONNECT WITH VELA

Interested in hearing how Vela can support your care management needs? Tell us a little about yourself and your company to learn more.

VELA SUPPORT

Have a question? Reach out to Vela’s support team at 1-877-261-VELA (8352), 8:30 am – 5 pm EST, Monday – Friday, or via email at support@vela.care